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The option of arbitration is not, as Dennis Farrington describes it, "yet another litigious procedure" (Letters, THES, September 18), but a genuine alternative to the combative, slow and costly legal process. There is no reason why a scheme of arbitration should not be tailored to the needs and sensitivities of higher education or be crafted in "user-friendly" terms.

John Hall

Head of education law, Eversheds