51³Ô¹Ï

British Library requests are not dealt with on a first-come, first-served basis as Natalie Ceeney, director of operations and services, writes (Letters, THES, July 25). I have a letter from the BL head of user satisfaction stating that "reading room users cannot take precedence over registered document supply customers, who are paying for the loan".

A. D. Harvey
London N16